Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping with Figuregood.

This Shipping Policy explains how orders placed through https://www.figuregood.com/ are processed, fulfilled, shipped, tracked, and delivered.

Figuregood is based in Ontario, Canada, and primarily serves customers in the United States.

1. Shipping Destinations

Figuregood provides shipping services to eligible delivery addresses within the United States.

Shipping availability depends on the destination, product availability, and applicable checkout options.

Customers must provide accurate and complete shipping information before submitting an order.

The availability of shipping to a specific address is confirmed during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization and order confirmation.

Processing Business Days: Monday – Friday

Excluded Holidays: Applicable Canadian public holidays and other fulfillment-related closure dates, where relevant.

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Orders submitted after the cut-off time are considered received on the following processing business day for purposes of calculating the estimated processing period.

Order processing may include payment confirmation, order verification, inventory allocation, packaging, and preparation for shipment.

During major promotional periods, holidays, unexpected inventory issues, or other operational disruptions, processing may occasionally take longer.

We will make reasonable efforts to notify customers of significant known delays affecting their orders.

3. Estimated Shipping and Delivery Times

Our standard shipping estimates for eligible United States orders are:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	5–8 business days
Total Estimated Delivery	6–11 business days

The total estimated delivery time includes order processing and transportation.

Transit time begins after the package is handed over to the shipping carrier.

Business-day estimates generally exclude weekends and applicable holidays.

Delivery times are estimates rather than guaranteed delivery dates.

4. Shipping Costs

FREE STANDARD SHIPPING ON ELIGIBLE UNITED STATES ORDERS

There is no minimum purchase requirement for standard free shipping unless a different condition is clearly disclosed before purchase.

If optional paid delivery methods become available, the applicable charges will be displayed during checkout.

Customers will have an opportunity to review shipping costs before confirming payment.

5. Shipping Origin and Fulfillment

Figuregood is an independently operated online retailer based in Canada.

Orders may be fulfilled from inventory locations or logistics facilities used by Figuregood and its authorized fulfillment partners.

The business address displayed on our website is not necessarily the physical dispatch location for every order.

Shipment routing depends on inventory availability, product location, and logistics arrangements.

We do not guarantee that all orders ship from Canada or from the United States.

6. International Shipping, Customs, and Import Charges

Because Figuregood is based in Canada and primarily serves customers in the United States, some orders may involve cross-border transportation.

The actual shipping origin may vary.

Where import duties, customs charges, brokerage fees, or other mandatory delivery-related charges apply, we will follow applicable legal requirements and disclose customer-payable charges where required before purchase.

Customers will not be required to pay undisclosed import or delivery charges imposed by Figuregood after checkout.

If an unexpected customs-related issue arises, customers should contact holle@figuregood.com before making an additional payment.

Any applicable taxes collected during checkout will be displayed before order submission.

7. Order Confirmation

After placing an order, customers will generally receive an order confirmation email at the address provided during checkout.

The order confirmation may contain purchased product information, order number, delivery address, and purchase details.

If a confirmation message is not received, customers should check their spam or junk folder.

For assistance, contact holle@figuregood.com.

8. Shipment Confirmation and Tracking

After an order has been dispatched, customers will receive shipment confirmation and tracking details when provided by the applicable carrier or logistics provider.

Tracking updates may take additional time to appear after shipment.

Carrier tracking records may not immediately reflect every movement or processing stage.

For assistance with tracking an order, customers can contact our support team.

9. Multiple Shipments

Orders containing multiple products may be shipped in separate packages if items are fulfilled from different inventory locations or become available at different times.

Separate packages may have different tracking numbers and delivery dates.

Customers will not be charged an additional shipping fee for a split shipment initiated by Figuregood unless a different charge was expressly agreed to during checkout.

10. Delivery Delays

Delivery may be affected by:

• Carrier disruptions.

• Severe weather.

• Public holidays.

• Customs inspections, where applicable.

• Transportation delays.

• Unexpected logistics interruptions.

• Incomplete or inaccurate addresses.

• Circumstances outside our reasonable control.

We will make reasonable efforts to provide updates when we become aware of significant delays.

Nothing in this policy limits customers' statutory rights concerning delivery delays, non-delivery, or failure to fulfill an order.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing delivery details before completing checkout.

Please ensure that the recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information are accurate.

If an address correction is needed, contact holle@figuregood.com as soon as possible.

Address changes cannot be guaranteed after an order has entered fulfillment or shipment.

If a delivery fails because of incorrect information provided by a customer, any reasonable additional shipping charges will be communicated before a new shipment is arranged.

12. Lost, Missing, or Undelivered Packages

If tracking indicates an issue or a package does not arrive within the estimated delivery period, please contact us.

Provide:

• Order number.

• Customer name.

• Email address used at checkout.

• Relevant tracking information.

• Description of the delivery issue.

We will review available shipping information and may coordinate with the carrier or logistics partner.

Where an order is confirmed lost or is not delivered as required, we will provide an appropriate remedy consistent with applicable law and the circumstances, which may include reshipment or refund.

13. Damaged or Incorrect Deliveries

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact holle@figuregood.com as soon as reasonably possible.

Where available, provide photos of the product, packaging, and shipping damage to help us investigate.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

14. Order Cancellations

Customers may request order cancellation by contacting holle@figuregood.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Cancellation is not guaranteed once the order has entered processing or has been handed to the carrier.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Customers retain any cancellation rights required by applicable law.

15. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in logistics, carrier services, shipping destinations, business operations, or applicable requirements.

Updated information will be published on our website with a revised Last Updated date.

Changes will not retroactively remove rights applicable to orders already placed.

16. Contact Us

For questions about shipping, delivery, tracking, or order status:

Store Name: Figuregood

Website: https://www.figuregood.com/

Email: holle@figuregood.com

Phone: +1 780-759-4980

Business Address:

7086 Notre Dame St
Orléans, ON K1C 1H9
Canada

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM ET

Saturday – Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.