Return & Refund Policy

Last Updated: October 16, 2026

At Figuregood, we want customers to have a clear and reliable shopping experience.

This Return & Refund Policy explains our return window, eligibility requirements, return procedures, shipping responsibilities, inspection process, refunds, and customer support arrangements.

This policy applies to purchases made through https://www.figuregood.com/.

1. 30-Day Return Window

Figuregood offers a 30-day return policy.

Customers may request a return within 30 calendar days after the delivery date.

Return requests should be submitted to holle@figuregood.com within the applicable return period.

Requests submitted after 30 days may not qualify for a standard return unless otherwise required by applicable law.

This commercial return policy does not limit statutory remedies for defective, damaged, incorrect, or otherwise nonconforming products.

2. Return Eligibility

To qualify for a standard return, products should generally be:

• Unused.

• In the same condition as received.

• Unassembled, where applicable.

• In the original packaging.

• Complete with original manufacturer packaging, inserts, accessories, parts, and manuals.

• Accompanied by the original proof of purchase or order information.

• Factory-sealed where the original seal is a relevant condition of the product.

For model kits, figures, and other collectibles, products that have been assembled, painted, modified, customized, or materially damaged after delivery may not qualify for a standard change-of-mind return.

These requirements do not restrict applicable rights concerning products that arrive damaged, defective, incorrect, or incomplete.

3. Non-Returnable Items

The following may be excluded from standard returns:

• Products clearly identified as Final Sale or Non-Returnable before purchase.

• Products assembled, painted, altered, or customized after delivery.

• Products damaged after delivery through customer misuse or handling.

• Products missing essential original parts or components.

• Products whose original condition has been materially changed after delivery.

A product is not automatically excluded from returns solely because it is a collectible, limited-edition item, discounted product, or third-party branded merchandise.

Any applicable exclusion should be clearly disclosed before purchase.

These exclusions do not remove consumer rights that cannot lawfully be waived.

4. How to Request a Return

To request a return, contact:

Email: holle@figuregood.com

Please provide:

• Order number.

• Full name.

• Email address used during checkout.

• Product being returned.

• Reason for the request.

• Relevant photographs if the item is damaged, defective, incomplete, or incorrect.

Our customer support team will review the request and provide applicable return authorization and instructions.

Please contact Figuregood before mailing a return.

Customers should not send items directly to product manufacturers unless explicitly instructed to do so.

5. Return Method

Returns are accepted by mail.

When a return is authorized, we will provide the applicable return instructions and receiving address.

Depending on the product and fulfillment arrangements, the authorized receiving facility may be located in Canada, the United States, or another disclosed location.

Customers should use only the return address provided with their authorization.

The published Canadian business address is not automatically the return destination for every order.

For customer-paid returns, we recommend using a trackable shipping service and retaining proof of shipment.

6. Return Shipping Costs

Customer-Requested Returns

For returns resulting from:

• Change of mind.

• Personal preference.

• Ordering the wrong item.

• No longer wanting the product.

• Other reasons not caused by Figuregood.

The customer is responsible for the applicable return shipping costs.

Before an authorized return is shipped, we will communicate the required return destination and relevant instructions.

Customers should be aware that return shipping costs may depend on the destination and whether cross-border shipment is necessary.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, Incomplete, or Incorrect Products

If an item is received damaged, defective, incomplete, or incorrect because of an issue attributable to Figuregood or its fulfillment process, Figuregood will cover reasonable return shipping costs or provide an appropriate prepaid return shipping arrangement when a return is required.

Customers should contact us before purchasing return postage for a seller-responsible issue.

7. Damaged, Defective, Incomplete, or Incorrect Items

Customers should inspect products after delivery.

If an issue is discovered, please contact holle@figuregood.com as soon as reasonably possible.

Where available, please provide:

• Order number.

• Description of the issue.

• Clear photographs of the product.

• Photographs of the product packaging.

• Photographs showing shipping damage, if applicable.

We may request additional reasonable information needed to evaluate the concern.

Depending on the circumstances, appropriate resolutions may include:

• Replacement.

• Refund.

• Return authorization.

• Provision of missing components.

• Another remedy required by applicable law.

We do not impose a separate seven-day reporting deadline for damaged, defective, incomplete, or incorrect products under this policy.

8. Exchanges and Replacements

Direct exchanges for standard change-of-mind returns are not guaranteed.

Customers who want a different product may return an eligible item and place a separate order.

For defective, damaged, incomplete, or incorrect products, customers should contact Figuregood before purchasing a replacement.

We will review the issue and determine an appropriate remedy.

9. Return Inspection

Once an authorized return is received at the designated return facility, we will inspect the item and verify its eligibility.

Estimated Inspection Time: 2–5 business days after receipt.

Inspection may include checking:

• Product condition.

• Original packaging.

• Manufacturer seals, where relevant.

• Included accessories and components.

• Correspondence with the original order.

• The reason for the return.

Customers will be notified after the inspection and review have been completed.

10. Refund Processing Time

If a return is approved following inspection, Figuregood will initiate the refund within 1–3 business days after the inspection and approval process is completed.

Refunds are generally issued to the original payment method.

The customer's bank, card issuer, or payment provider may require additional time for the funds to appear.

Financial institution processing times are outside Figuregood's direct control.

Where applicable law requires an earlier refund or a different refund procedure, the legal requirement will take precedence.

11. Refund Amount

For eligible returns, approved refunds generally cover the amount paid for the returned product.

For a customer-requested return, original shipping charges paid for optional delivery services are generally non-refundable, subject to applicable law.

Where an order is affected by a damaged, defective, incorrect, or incomplete product, the refund or other remedy will reflect applicable consumer rights and the circumstances of the issue.

We do not charge a restocking fee for eligible returns.

12. Restocking Fees

Restocking Fee: $0

Figuregood does not impose restocking fees on eligible returns.

Customers may still be responsible for return postage when a return is based on personal preference or another reason not attributable to Figuregood.

13. Late or Missing Refunds

If a refund has been confirmed but has not appeared in your account:

1. Review the original payment account.

2. Contact the payment provider or bank for an updated processing status.

3. Contact holle@figuregood.com if additional help is required.

Please include your order number and any relevant refund confirmation.

14. Return Address and Authorization

Business Address:

Figuregood
7086 Notre Dame St
Orléans, ON K1C 1H9
Canada

This is our published business contact address.

For product returns, customers must first contact holle@figuregood.com to obtain the appropriate return authorization and designated receiving address.

The authorized return location may differ from our published business address.

Please do not send a return without the necessary instructions.

15. Order Cancellations

Customers may request cancellation before shipment by contacting holle@figuregood.com.

We will make reasonable efforts to assist with cancellation requests.

Cancellation may no longer be possible after an order has entered fulfillment or has shipped.

If Figuregood cancels an order after payment has been collected, the applicable refund will be issued to the original payment method.

Nothing in this section limits cancellation rights provided by applicable law.

16. Consumer Protection Rights

This policy provides Figuregood's standard commercial return procedures.

It does not exclude or restrict consumer protection rights, statutory warranties, rights concerning defective or misdescribed goods, or other mandatory legal remedies.

Where applicable law provides a customer with greater protection, the relevant legal requirement will prevail.

17. Related Policies

For additional information, please review:

• Shipping Policy.

• Payment Terms & Billing Policy.

• Privacy Policy.

• Terms of Service.

18. Contact Us

For returns, refunds, replacements, damaged items, or related questions, please contact:

Store Name: Figuregood

Website: https://www.figuregood.com/

Email: holle@figuregood.com

Phone: +1 780-759-4980

Business Address:

7086 Notre Dame St
Orléans, ON K1C 1H9
Canada

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM ET

Saturday – Sunday: Closed

We aim to respond to customer support inquiries within 1–2 business days.